Shipping & Returns
Shipping Policy
Refund Policy.
If you’re not entirely happy with your purchase please return it within 14 days of receiving, for either an exchange or a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.
Non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Product with obvious signs of use
* Any item not in its original condition, is damaged for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop.kokodesigner@gmail.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
If your item is damaged please email shop.kokodesigner@gmail.com and we will provide a replacement asap
If you made the wrong selection and would like to exchange it for another design, please return your item in its original condition and packaging to the below address, with note stating your prefered replacement design
Shipping
To return your product please post to the following -
The Rectory,
Benhall Green,
Saxmundham,
Suffolk,
IP17 1HT
Please note, shipping costs will be deducted from your refund.
You will also be responsible for paying the shipping costs for returning your item.
I’m a return and refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.